Return & Refund Policy

Return & Refund Policy

At Dhritabdhi, customer satisfaction and uncompromised food safety are our highest priorities. Because ghee is a perishable, consumable food item, we follow strict food hygiene protocols for returns.

1. Non-Returnable Items In compliance with FSSAI regulations and standard dairy hygiene safety, **opened, unsealed, or partially consumed jars cannot be returned**.

2. Eligibility for Replacement or Refund We offer an immediate free replacement or 100% full refund under the following circumstances: - **Transit Damage**: The outer package arrives significantly damaged, or the inner container/jar is broken or leaking. - **Incorrect Item Received**: You received a different pack size, ghee variant, or quantity than what was confirmed. - **Quality Defect**: Rare manufacturing or sealing defect reported upon initial unboxing.

3. Reporting Process (Within 48 Hours) To claim a replacement or refund: 1. Contact us within **48 hours of delivery**. 2. Share clear photographs or a short video showing the outer package, shipping label, and the damaged jar. 3. Message our WhatsApp support desk at **+91 99041 19911** or email **Help@dhritabdhi.com**.

4. Refund Processing Time - Once verified, refunds are processed within **24 to 48 hours**. - The amount will be credited back to your original source of payment (UPI, Bank Account, or Card) within **5 to 7 business days** depending on your banking provider.

We stand firmly behind the quality of every jar we produce.