Cancellation Policy

Cancellation Policy

We understand that plans can change. Here is our straightforward and transparent policy on order cancellations.

1. Cancellation Before Dispatch - You may cancel your order at any time **prior to shipment and dispatch** from our dairy facility. - Cancellations requested before parcel handover to the courier are eligible for an **immediate 100% refund** with zero cancellation fees.

2. How to Request Cancellation - Drop a message to our WhatsApp support team at **+91 99041 19911** stating your Order Name, contact number, and reason for cancellation. - Alternatively, write to us at **Help@dhritabdhi.com** with the subject line *"Order Cancellation Request"*.

3. Orders Already in Transit - Once an order has been picked up by the courier and assigned a live tracking number, it cannot be recalled or cancelled mid-transit. - If you no longer require the product, you may decline the delivery upon courier arrival. Once returned to our warehouse in its original, sealed condition, our team will process the refund after deducting nominal courier return charges.

4. Wholesale & Custom Bulk Orders Custom-packaged batches, festive gift hampers, or bulk dealer consignments that have already commenced specialized packing cannot be cancelled once production begins.

For urgent cancellation support, please call or WhatsApp us immediately at +91 99041 19911.