Privacy Policy

Privacy Policy

At Dhritabdhi Ghee, we hold your trust and privacy in the highest regard. This Privacy Policy outlines the personal information we collect, how we handle it, and how your privacy is safeguarded when you explore our catalog, connect with us on WhatsApp, or make inquiries.

1. Information We Collect When you interact with our website or submit an inquiry, we may collect the following details: - **Contact Details**: Name, WhatsApp phone number, email address, city, and state. - **Delivery Information**: Shipping destination, street address, and pin code provided during order coordination. - **Business Details (Dealers & Bulk Inquiries)**: Business name, trade type, and estimated monthly volume. - **Technical & Device Data**: Anonymous browser type, operating device, and visited pages to improve user experience.

2. How We Use Your Information Your information is strictly utilized for core operational purposes: - Fulfilling, packaging, and dispatching your ghee orders accurately. - Communicating order statuses, shipping updates, and dispatch tracking details via WhatsApp and email. - Responding to wholesale, dealership, and customized gifting inquiries. - Maintaining quality customer care and addressing feedback.

3. Data Protection & Non-Disclosure - **Zero Third-Party Marketing**: We **never** sell, rent, trade, or distribute your personal contact information to third-party telemarketers or advertisers. - **Trusted Logistics Partners**: Your shipping address and contact number are shared solely with registered courier and delivery partners to ensure timely door delivery. - **Encrypted & Protected Storage**: All records are maintained using enterprise-grade database encryption and access controls.

4. Direct Communication via WhatsApp By initiating a WhatsApp conversation from our website or providing your phone number, you consent to receive direct order confirmations, packaging photos, invoice copies, and transit tracking. You may opt out of promotional messages at any time by simply letting us know in the chat.

5. Policy Updates & Contact We periodically review this policy to reflect updated operational standards. Updates take effect upon publication on this page.

For questions or data access requests, please reach us at: - Email: Help@dhritabdhi.com - Phone / WhatsApp: +91 99041 19911 - Registered Address: Shop No. 7, Rivera Heights, Maruti Dham Society, Mota Varachha, Surat, Gujarat 394101, India